If you’re still not sure how to send your mail in Singapore, consider this article a special delivery of everything (and we do mean, everything) you need to know.
The world remains even more interconnected than before despite Covid having us distanced from one another. As the world struggles to restore normalcy, borders continue staying shut and air travel remains on tenterhooks. You might be missing out on important occasions back at home – a wedding, a birthday or even a graduation. Don’t despair!
Although you can’t physically celebrate, you might have considered sending a card or a gift to family and friends outside of Singapore (or even within). And nothing beats receiving a hand-written letter in this day and age. Well, here are your answers to all the queries you may have about how to send mail in or from Singapore.
*Please note there will be further changes to the Covid-19 restrictions post the Phase 2 Heightened Alert on 13 June 2021. It goes without saying, the safety of everyone remains a top priority.
Q: How do I post mail from Singapore?
A: For over 160 years, Singapore Post (SingPost) has been the country’s postal service provider, and has been delivering trusted and reliable services to homes and businesses in Singapore. When posting mail or a parcel, fees and procedures differ depending on whether you are sending it to a recipient within Singapore, or outside of the country.
In general, whether be it posting letters or parcels, you’d need to secure the letter/item in an envelope or a box. Affix a stamp and indicate the intended delivery address clearly. The, you can drop off your letter at any convenient posting box, or bring your parcel to any post office.
Q: Where can I buy stamps in Singapore?
A: You can purchase stamps over-the-counter at any post office, or through the automated machines found at the post office. Otherwise, you can order them at SingPost’s online store that sells limited edition stamps, first day covers, and other postal-related premiums.
Stamps can also be obtained at any one of the many Self-service Automated Machines (SAM) kiosks at any time of the day. They are found at shopping malls, MRT stations and other convenient locations throughout Singapore. Otherwise, check your nearest 7-11 to see if they sell stamps too!
For a range of foreign stamps, commemorative editions and other special stamp sets, head over to SingPost’s first Philatelic Store at the General Post Office (GPO) located in Paya Lebar – the one-stop shop for all philatelic products.
Q: How do I locate a post office, postal agent or a SAM Kiosk?
A: Visit this SingPost page to find the closest post office to you. You can try the online/live chat service if you need more assistance. If you wish to find out where these post offices and postal agencies while you are out and about, you can access their locations on the SingPost app, available on the App Store and Google Play store.
Q: Are post offices open on Sundays and Public Holidays?
A: Only selected post offices remain open on Sundays and Public Holidays. They are the General Post Office (GPO) at Paya Lebar, as well as the Jurong Point and Orchard branch. They remain open from 10.30 a.m. to 8 p.m. The Clementi Central branch is opened on Sundays from 11 a.m. to 9 p.m. All other post offices will be closed on Sundays and Public Holidays.
Q: What different kinds of stamps are there?
A: Stamps not only vary in design, but they differ in value too. Be sure to affix a appropriate stamp on the right-hand corner of your envelope! To calculate postage rates to find out what stamp to get, click here!
Q: How much does it cost to send something overseas by mail?
A: When you are sending something overseas, fees and charges vary with mail type. Fees range from a few cents for a postcard, to up to $100 for bulkier items. Lucky for you, SingPost has all the information about postage rates and delivery time, as well as a convenient postage/shipping calculator for your perusal. Lastly, don’t forget to check out our handy tips and tricks before you mail something overseas here!
Q: Is it true I can collect my Long-Term Visit Pass (LTVP) at the post offices here?
A: Yes, Long Term Pass Services (LTP) are available at 26 selected post offices listed here after necessary arrangements have been made – note that there is a $6 service fee payable to SingPost for each LTP collection.
ICA will inform successful LTP applicants if they are eligible to collect their LTP card at the designated post offices. For those eligible to collect at these post offices, you may use the ICA’s e-Appointment system, available through the ICA website to select your preferred post office and date of collection.
If the collection of your LTP card at the post office is unsuccessful, you will have to collect the LTP card at the ICA Building, Visitor Services Centre at Level 4. The post office staff will advise you on the details.
Or, if you need to submit any applications for passes to the Ministry of Manpower (MOM), you can also do so for the following passes at any the post offices islandwide.
Q: Are packing materials available in post offices here?
A: Affirmative! You can buy cardboard boxes, padded envelopes, mailing tubes, bubble wrap and other packing materials at all post offices. Or, you can get them at this SingPost site for special online and bulk order prices!
Q: My overseas mail was sent out some time back but it has not reached its destination. What is causing the delay?
A: Sometimes – barring gremlins and lazy elves – global events may affect the delivery of your mail and parcels from Singapore. Luckily, SingPost provides up-to-date service announcement updates here.
Latest update from Singpost: Due to the Covid-19 situation, there may be significant delays for all international shipments in and out of Singapore. For Speedpost Express shipments, please note that there may be an additional delay of up to seven working days. Click here for more updates.
Q: Any other handy hints for posting items in Singapore?
A: You’ve come to the right place! Here are some simple dos and don’ts for posting items in Singapore.
- Put letter, printed paper or paper based items in a rectangle paper-based envelope.
- Write addresses clearly, correctly and completely.
- Use the correct postage fee to avoid delays.
- If sending mail within Singapore, use the correct six-digit postal code. Not sure? Get the correct code here.
- Affix stamps on the top right-hand corner of envelope. Otherwise, SingPost might not consider them as legitimate mail.
- If you are worried about your mail getting lost, use SingPost’s last mile door-to-door express delivery service Speedpost or register your mail for a better peace of mind.
- Try not to make it too hard for postal workers who handle your mail and choose white, cream, pastel or light colours instead of coloured envelopes.
- Avoid stapling your envelopes as staples can damage other items or other envelopes can get lodged in the staples. Seal them instead.
- Do not overstuff your packages or letters. Your receiver might have to pay for the extra cost.
By Muneerah Bee, February 2016 / Last Updated + Additional Reporting by Derrick Tan
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