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4 Typical Phone Problems And How to Fix Them

Emergency phone-care tips for when things don’t quite go as planned. Here’s what to do if…

Your Phone Gets Wet

Whether it’s a pool, the toilet, rain, a puddle, or your iced lemon tea, liquid seems to be cosmically attracted to phones. Shane Chiang, HTC’s Head of Communications, South Asia, suggests opening the affected phone immediately and removing the battery. Then use your hairdryer on a low heat to blow-dry the phone until the water has evaporated. If you don’t have a hairdryer, he recommends immersing the open phone in a bag of rice for about two days—it absorbs the water. When dry, take the phone to a repair centre to check for permanent damage. Ask about water damage policy when buying a new phone.


Your Screen Cracks

You need to buy a new screen and have it fitted to your phone which can be done at most mobile repair centres. “Another option is to buy a screen protector and bumper pouch [available from most phone outlets],” says Chiang. The screen protector holds the screen together, and the bumper helps absorb shocks from further knocks. Some phone manufacturers will replace a cracked screen  (under certain conditions) free of charge, so be sure to investigate when choosing your next phone.


Your SIM Card is the Wrong Size

You can get your SIM card ‘cut’ (to create a smaller SIM card) at most phone outlets. Or head to your phone retailer and ask someone to perform a SIM swap, which involves porting your number from your previous SIM to the new one. You’ll need to pay for a new SIM and may be charged a service fee. Note that your personal information (contacts, photos, etc) will not be ported across.


Your Phone Is Stolen

Because prevention is better than cure, Chiang recommends ensuring all your contacts are backed up. One way to do this is to clone your SIM card. Save all the contact information from the current SIM card to your phone’s built-in memory, then insert a back-up SIM into the phone. Save the information from the phone onto the back-up SIM card. SIM card memory is limited, though, so if you have a large number of contacts, the best option would be to use cloud servers. As opposed to your phone’s native apps, Google, for example, can save all your information online, in a personal account, which you can access from any device, provided you have the right password, of course!


By Lucy Cleeve, Cosmopolitan, August 2015

Photo: 123rf.com

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