A viral video of a passenger being dragged off an overbooked United Airlines flight has shocked and angered netizens and travellers.
Many have asked: Can airlines legally force someone to get off an aircraft because they sold too many seats? Unfortunately, yes, and it says so clearly in the “conditions of contract” that comes with every flight booking.
If it’s any consolation, though, what happened on the United flight is extremely rare because, when passengers need to be bumped off, the negotiations typically happen at the check-in counters rather than on the flight itself.
Here’s what you need to know about overbooked flights and the possibility of getting bumped. And, should you fancy, how to get bumped.
By Karamijit Kaur, The Straits Times, additional reporting by Pinky Chng, April 2017
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